Here is everything you need to know about shipping and delivery

FREE DELIVERY - CONDITIONS

We offer free delivery for any order of $100 and more, excluding taxes and coupons. The order will be delivered pending credit approval. The delivery service is offered in most regions of Quebec and Ontario. Delivery is not offered to P.O. Box addresses

ADDITIONAL FEES

$9 fixed fees will be added to any order of less than $100, excluding taxes and coupons. Special fees apply when the order exceeds the weight or size standards of our carriers. We will contact you if any additional fees are required to ship your order. Ex.: safes, furniture, many boxes of paper, etc. Return fees are assumed by the customer, except for defective items or return of goods as a result of our error.

DELIVERY LEAD TIME

Most orders are delivered the next business day, Monday to Friday. To get a next day delivery, orders must be placed before:

• Dartmouth/Halifax Nova Scotia -    10:00 ET / 11:00 AT
• Nunavut, Yukon, NW Territories -    11:00 ET
• Calgary -    12:30 ET / 10:30 MT
• Sudbury -    15:00 ET
• Thunder Bay -    15:00 ET (2 business days)
• Northern Ontario (all other cities) -    15:00 ET (2 business days)
• Dartmouth/Halifax and Rural Nova Scotia -    16:00 ET
• PEI, New Brunswick, Nova Scotia -    16:00 ET / 17:00 AT
• Ontario -    17:00 ET
• Manitoba -    17:00 EST / 16:00 CT
• Winnipeg -    17:00 EST / 16:00 CT
• Quebec -    17:00 EST
• Northern Quebec -    17:00 EST
• Saskatchewan -    18:30 EST
• Rural Alberta -    18:30 EST
• Vancouver -    18:30 EST
• Rural BC including Vancouver Island -    18:30 EST
• Calgary and Edmonton -    19:30 EST
• British Columbia (all other cities) -    19:30 EST

These daily deadlines are indicative and may vary slightly from one day to another depending on the order volume. Orders placed on Friday after the deadline, on Saturday or Sunday are delivered the following Tuesday. We do not offer evening or weekend delivery service. Holidays are not considered as business days. The expected delivery date is indicated in the order confirmation email.

AVAILABILITY AT THE POINT OF DELIVERY

The addressee must be available between 8:00 AM and 5:00 PM to accept delivery. A signature confirming the delivery and the items ordered will be required. If there is generally nobody available during daytime at your main delivery address, we strongly recommend that you register a second shipping address. You can register other shipping addresses in your customer's profile and select one of them when ordering.

RETURN OF GOODS

Contact our customer service at 1 506 735 8859  for any question about return of goods. If you are not satisfied with your order, Solutions de Bureau MF may refund or exchange the products ordered. Contact the customer service to get a return authorization number. We will issue your authorization number within 48 hours. Return authorization number is mandatory. The items ordered must be intact and returned within 30 days from the delivery date. Electronic and computer products must be returned within 14 days from the delivery date. All the products must be returned in their original packaging including all books, pieces and accessories as well as a copy of the invoice or packing slip. Incomplete parcels or packagings will be refused. Unwrapped books, software or CD/DVD medias (not in their original plastic wrap) can not be returned or refunded. If defective, these items will be replaced by the same title or identical product. The refund will be credited to the same account used for the purchase.
Return shipping fees are assumed by the customer except:

• if the product is defective or
• if we made an error in the order

In these cases, we will ask a carrier to pick up the merchandise at your office. We will assume the delivery fees of any replacement product shipped.

CONTACT US

Solutions Bureau MF

25 Avenue Rousseau
Parc industriel Edmundston-Nord, Edmundston, NB E3V 4H4 
T. 506 735 8859